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Jessica Burshell

Where Good Ideas Come From

Everyone is looking for ways to be more creative and make organizations more innovative. In…

HBS Elevator Pitch Builder

There’s a handy (and fun) tool available online from Harvard Business School to make elevator pitch writing easier by focusing on the questions that matter most.

How leadership matters: The effects of leaders’ alignment on strategy implementation

A short research publication about how leaders influence the implementation of strategic initiatives and the…

Ditch Performance Reviews? How About Learn to do Them Well?

This article highlights some of the challenges to productive performance reviews as well as suggestions for how to overcome them.

We Make Do: More Time Is Better, But Budget Is King

Given the challenges facing both those who have facilities and those who want access to facilities, are there opportunities for communities to work together to overcome these challenges?

Creating a Customer-Centric Business

Professor Ranjay Gulati of Harvard Business School discusses how organizations can become more customer (or audience)-centric and why this is a critical time for them to do so.

Principles Workbook: Steering Your Board Toward Good Governance and Ethical Practice

A workbook designed to help organizations assess and strengthen their governance practices.

Mapping Business Models

This post introduces an interesting, knowledge-game approach to understanding and developing an organization’s strategic direction. It includes a mapping tool and suggestions for how to create a team session which can be focused in any number of ways.

Drive: The surprising truth about what motivates us

A fascinating animated talk by Daniel Pink about the surprising things that do (and don’t) motivate people.

Diane Ragsdale on Surviving the Cultural Change (Version 4.0)

This transcript is of Diane Ragsdale’s keynote “Surviving the Cultural Change (Version 4.0)” at the Arts Alliance Illinois Members’ Meeting on June 21, 2010. In this speech she challenges arts organizations to adapt to the cultural changes that have been taking place.

The Limits of Nonprofit Impact – HBS Working Paper

This working paper argues that while performance measurement is a helpful management tool, it is not always appropriate to focus on impacts depending on the scale and scope of an organization’s activities and theory of change.

The Four Horsemen of the Nonprofit Financial Apocalypse

In this article Clara Miller, President and CEO of the Nonprofit Finance Fund, identifies nonprofit best practices and assumptions which have amplified the impact of the economic downturn on many organizatio

The New Work of the Nonprofit Board

This article describes how to leverage the collective knowledge and networks of your board of directors so they are able to provide your organization with the strategic direction and support it needs.

The Nonprofit Sector in Brief: Public Charities, Giving and Volunteering, 2009

This brief highlights trends in the number and finances of 501(c)(3) public charities, as well as key findings on private charitable contributions and volunteering, two vital resources to the nonprofit sector.

How Cultural Groups Can Use Social-Media

This podcast features Nina K. Simon, author of The Participatory Museum, and Rob Stein, Chief Information Officer at the Indianapolis Museum of Art discussing how cultural organizations can use social media and social-media-type interactions (such as building a community of interest) to build more robust experiences and relationships.

Design Thinking for Social Innovation | Stanford Social Innovation Review

An article on the use of design thinking for tackling systemic social problems.

The Outside-In Approach to Customer Service — HBS Working Knowledge

An interesting Q&A in which Harvard Business School Professor Ranjay Gulati describes how companies can evolve through four levels to become more customer-centric.