Your organization deals with many challenges presented by internal and external accountability demands. You are always looking for ways to improve operations, to anticipate and be more responsive to competitive pressures, and to define meaningful performance goals that render your work concrete in stakeholders’ eyes. Creating a dashboard or scorecard can help. A dashboard can be an excellent tool for focusing board and CEO attention on what matters most. It can help overcome asymmetry between the precision of financial and mission measures. This lesson, developed by NAS in partnership with Peter Frumkin, Ph.D., can be used to help you build a scorecard or dashboard for your organization.
A logic model is a set of claims about how an organization produces something of value. It allows us to define and explore the links between what we do and how our efforts affect others. A logic model tells an organization’s story and explains why a program or the organization exists. This lesson, developed by NAS in partnership with Peter Frumkin, Ph.D., can be used by your team to create a logic model for any of your programs or services.
This working paper argues that while performance measurement is a helpful management tool, it is not always appropriate to focus on impacts depending on the scale and scope of an organization’s activities and theory of change.